Terms of service.

Terms of Service

Effective Date: 8/25/2025

Welcome to Ten10ShineSolutions! These Terms of Service ("Terms") govern your access to and use of our solar panel cleaning services in the High Desert and surrounding areas. By hiring or using our services, you agree to comply with and be bound by the following terms.

1. Services Provided

Ten10ShineSolutions offers professional solar panel cleaning services for residential, commercial, and industrial clients. We focus on improving energy efficiency and extending the life of your solar system by providing quality cleaning using safe and environmentally friendly methods.

2. Service Areas

We serve all of the High Desert region, including but not limited to:
Victorville, Hesperia, Apple Valley, Adelanto, Phelan, Lucerne Valley, and surrounding communities.

If you are outside our standard service area, additional travel fees may apply.

3. Scheduling and Appointments

  • All services must be scheduled in advance via phone, email, or our website.

  • We strive to arrive on time, but delays due to weather, traffic, or unforeseen circumstances may occur. We will notify you of any significant delays.

  • Cancellations or rescheduling must be made at least 24 hours in advance. Late cancellations may be subject to a cancellation fee.

4. Customer Responsibilities

  • Ensure clear and safe access to your solar panels at the scheduled time.

  • Secure pets and remove obstacles that could interfere with our work.

  • Notify us of any known damage, defects, or conditions that may pose a risk to our technicians or your property.

5. Payment Terms

  • Payment is due upon completion of services unless otherwise agreed in writing.

  • We accept cash, major credit/debit cards, and electronic payments (e.g., Zelle, Venmo).

  • A late fee may apply to invoices unpaid after 7 days.

6. Liability and Damages

  • We are insured and take great care to avoid causing damage. However, we are not liable for pre-existing damage to solar panels, roofing, or mounting systems.

  • We are not responsible for reduced performance or issues related to system installation, wiring, or manufacturer defects.

7. Weather Conditions

  • Services may be rescheduled due to rain, high winds, or extreme temperatures for the safety of our technicians and effectiveness of the service.

  • We will communicate promptly if a weather-related reschedule is necessary.

8. Warranties and Guarantees

  • We stand by our workmanship. If you are unsatisfied with the cleaning service, please contact us within 48 hours for a follow-up inspection or re-cleaning.

  • We do not guarantee performance improvements in energy production, though clean panels often result in better efficiency.

9. Privacy and Customer Data

  • We respect your privacy. Any personal information collected during scheduling or service is kept confidential and used solely for providing and improving our services.

  • We do not sell or share customer information with third parties.

10. Right to Refuse Service

Ten10ShineSolutions reserves the right to refuse or terminate service if:

  • Unsafe working conditions are present.

  • Access to panels is restricted or hazardous.

  • Customers behave in a threatening or inappropriate manner.

11. Modifications

We reserve the right to update or modify these Terms of Service at any time without prior notice. The most current version will always be posted on our website.